Coordinated Emergency Response Leads to Positive Outcome for Hawkins County Citizen

Hawkins County, TN – On July 29, 2025, Hawkins County 911 received a call for a patient that was experiencing sudden cardiac arrest. Thanks to the coordinated efforts of Hawkins County 911, Hawkins County EMS, and the Hawkins County Rescue Squad, the patient received rapid, life-saving care and was later discharged home from the hospital.

When the 911 call came in, Emergency Communications Specialist Williams quickly recognized the seriousness of the situation. Within 40 seconds, she had created a call for service and sent it for dispatch while giving the caller CPR instructions. Listening carefully to the patient’s breathing, she identified the signs of cardiac arrest and guided the caller through chest compressions until responders arrived.

Working alongside her, Communications Supervisor Hill ensured that Hawkins County EMS and Hawkins County Rescue Squad were dispatched without delay making sure that responders were enroute within moments, strengthening the patient’s chances of recovery.

On scene, Hawkins County Rescue Squad members began CPR and applied an AED, delivering a shock that restored the patient’s heartbeat. Hawkins County EMS arrived on scene and began advanced cardiac treatment, airway management, and rapid air transport to a regional hospital. The patient was discharged home just seven days later.

In recognition of this exceptional response:

• ECS Williams has been awarded the CPR Save Award.

• Supervisor Hill has been awarded the Outstanding Performance Award.

• Hawkins County EMS and Hawkins County Rescue Squad members were honored with Life Saving Pins by their respective agencies, including:

  • Megan Bullington – Hawkins County EMS

  • Steven Lawson – Hawkins County EMS

  • Emily Clements – Hawkins County EMS

  • Tim Luttrell – Hawkins County Rescue Squad

  • Tim Lewis – Hawkins County Rescue Squad

    
    

This incident also highlights the effectiveness of the Hawkins County EMS Cardiac Response Program. The program ensures that cardiac emergencies are met with a rapid, coordinated response involving 911, EMS, rescue, and fire personnel.

This case shows the strength of our public safety system, said Lynn Campbell, Executive Director of Hawkins County 911. From the moment the 911 call was answered to the advanced care delivered in the field, every person involved played an essential role.

Pictured from left to right: Emily Clements, Hawkins County EMS; Megan Bullington, Hawkins County EMS; Natasha Williams, Hawkins County 911; Brianna Hill, Hawkins County 911; Tim Lewis, Hawkins County Rescue Squad; and Steven Lawson, Hawkins County EMS. Not pictured: Tim Luttrell, Hawkins County Rescue Squad.